Booking Terms
Last updated: November 4, 2026
These terms apply to every tour booked on paradisecavephongnha.com, operated by Paradise Cave Private Tours (“we”, “us”), Phong Nha Commune, Quang Tri Province, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.
1. What you are booking
All tours are private, for groups of 1–4 guests, priced per group. The price shown at checkout is final and includes everything listed on the tour page: private car and driver, a licensed local guide who speaks fluent English, hotel pickup and drop-off in the pickup area of that tour, entrance tickets, the electric buggy, the Son River boat where the tour uses it, bottled water, and lunch on the full-day tours. Personal purchases and optional tips are not included.
2. Sample itineraries and tailor-made days
The itineraries on this site are sample days, and every tour can be tailored on request. Tell us what to add, skip or spend longer on, and we confirm the plan and an all-inclusive price in writing before you book; a tailored day can cost more or less than the sample. On the day, your guide can adjust the order and pace within the time booked.
3. Operation and licensing
Tours are designed and sold by us and operated together with licensed Vietnamese partner operators holding international tour-operator licences. Your booking contract is with us; we remain your single point of contact before, during and after the tour. We are independent of the Paradise Cave operator and of the Phong Nha-Ke Bang National Park management.
4. Payment
You can pay in one of two ways. In full online: the whole price in USD by card, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.
Your booking is confirmed when the online payment completes and you receive a written confirmation with pickup time and guide details.
5. Cancellation and refunds
Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.
Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car and guide are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.
Rescheduling is free up to 3 days before departure, subject to availability.
6. Weather, closures and changes by us
If Paradise Cave closes or the road to it floods, you choose a free new date or a full refund. If only the Son River boats stop, which happens when the river is high, we replace Phong Nha Cave with Mooc Spring or the Botanic Garden, whichever is open, at the same price and with no partial refund; if you prefer, you can change the date free of charge instead. We tell you as soon as we know, and we never quietly downgrade an itinerary.
7. Your responsibilities
Please be ready in your hotel lobby at the confirmed time; your guide waits 20 minutes and we will call or message you on WhatsApp. Late starts shorten the itinerary rather than extend the day. You are responsible for travel insurance and for telling us about dietary needs or mobility limits when booking.
8. Children and accessibility
Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. Paradise Cave involves about 500 stone steps or a longer slope to reach the entrance, then long wooden stairs inside, with no lift and no step-free route, so please tell us about strollers or mobility needs before you book. Phong Nha Cave is easier: you sit in the boat and walk on paths on the way back.
9. Liability
We operate with licensed partners and insured vehicles. To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.
10. Contact
WhatsApp +84 368 938 081 (24/7) · [email protected] · Paradise Cave Private Tours, Phong Nha Commune, Quang Tri Province, Vietnam.